How to Start Playing Here are some answers to the question, "Why is everything not working?" and some tips on how to launch the game correctly. You can't join the game if you didn’t get a confirmation mail. So before you can play the game, make sure to check your email and look for the confirmation email we sent to your inbox. Your account password should be 11 symbols or less. Important Notice: Symbols such as "Comma [,]" "Spacebar " or any punctuation mark are considered as symbols. Your forum account/credential servers as your game account/credential, as well. These credentials are case sensitive, make sure to check if you are using upper case or lower case while typing your game account (login) and password. If you have any problems with the game launcher, we strongly recommend that you disable your antivirus or Windows Defender. After doing so, you have to reinstall the game client. Entering the wrong password ten (10) times in the launcher will result in your account being blocked for 15 minutes. Do not try to login during this time span. Wait for the 15 minutes to be up before attempting another login. If you want to copy your game login/password from a file - make sure that you have not copied an extra space. However, we recommend that game login/password be entered manually.